Refunds and Returns Policy
Effective Date: February 14, 2025
Last Updated: February 14, 2025
Thank you for shopping at Blue Light Bosses. We value your satisfaction and strive to provide high-quality blue light-blocking glasses for gamers. If you are not completely satisfied with your purchase, we are here to help.
1. Returns Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in the same condition you received it, and in its original packaging.
- The return must be initiated within 30 days of the purchase date.
- Proof of purchase (receipt or order confirmation) must be provided.
- Digital products (if applicable) are non-refundable unless otherwise stated.
We reserve the right to refuse returns that do not meet these conditions.
2. How to Initiate a Return
To start the return process, please follow these steps:
- Contact Us: Email our support team at [email protected] with your order number and reason for the return.
- Receive Return Authorization: If your return is approved, we will provide return instructions and a return shipping address.
- Ship the Item: Pack the item securely and send it back to us using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
3. Refunds Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7-10 business days to the original payment method.
- Shipping costs are non-refundable unless the return is due to our mistake or a defective product.
- If your refund is delayed, check with your bank or payment provider before contacting us.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same product, please email us at [email protected].
5. Non-Returnable Items
Certain items are not eligible for returns, including:
- Digital products (e.g., downloadable content, software, gift cards)
- Items that have been worn, damaged, or altered by the customer
- Clearance or final sale items
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no extra cost to you.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account or payment method used.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, email us at [email protected].
8. Contact Us
For any questions regarding returns or refunds, reach out to us:
Blue Light Bosses
Kampala, Uganda
Email: [email protected]
Website: bluelightbosses.com
By making a purchase from Blue Light Bosses, you agree to this Refunds and Returns Policy. We reserve the right to update this policy at any time without prior notice.